FREQUENTLY ASKED QUESTIONS.
What is a Vintage Club Member?
A Vintage Club Member, is a Briar Ridge wine enthusiast who receives a selection of wines delivered to them every March, July and October.
What are the benefits of being a Vintage Club Member?
Click here for a full list of exclusive benefits.
How much does it cost to join The Vintage Club?
The Vintage Club is free to join, with a commitment to receive three club packs over a 12 month period. Your first club pack is the pack month following the date you joined.
What Club Packs are available to me and at what cost?
Club packs are available as either a Winemaker’s Selection pack (featuring white, red or mixed wines) or as a Tailor-made Pack of your favourite Briar Ridge wines. Winemaker’s Selection packs are available at capped prices as shown below. All Tailor-Made Packs are at the members 20% discount.
Winemaker’s Selection Pack pricing:
• White Wine 6-Pack $125
• Red Wine 6-Pack $145
• Mixed Wine 6-Pack (featuring 3 white & 3 red wines) $125
• White Wine 12-Pack $240
• Red Wine 12-Pack $260
• Mixed Wine 12-Pack (featuring 6 white & 6 red wines) $240
All club packs receive free freight to anywhere within Australia during March, July and October.
Where can I find my membership information?
To review your current membership information, login to your online account, via the Briar Ridge webpage. Alternatively you can contact the Briar Ridge team directly on +61 2 4990 3670 or email firstname.lastname@example.org.
When are Club Pack payments due?
Your nominated payment details will be debited within the first week of March, July and October. You will always receive an email notification advising you of any debits before they occur.
Can I change my Club Pack selection?
Yes, you can make changes to your Club Pack selection at any time prior to orders being processed. Before your payment details are processed, you will receive an email reminding you that payment will be due shortly. Please ensure that you make changes to your Club Pack selection before the payment date.
When are Club Packs sent?
Orders are sent around the second week of March, July and October.
If I don’t reply to the email from Briar Ridge notifying me of the next Club Pack shipment will I be charged for and sent any wine?
Yes, two emails will be sent during the month prior to each pack month (March, July and October) to ensure you receive your preferred selection. If we do not receive an order or reply by the date nominated in the email, you will be dispatched your preferred Winemaker’s Selection Pack or standard Tailor-made Pack. If you do not have a standard Tailor-made selection you will be charged for and sent the Winemaker’s Mixed selection tasting pack.
Can I change my delivery address?
Yes, you can change your delivery address details via your online account at any time. Alternatively you can contact the Briar Ridge team directly on +61 2 4990 3670 or via email email@example.com.
When will I receive my order?
You can expect to receive your order within 3-10 business days of placing your order. Please note however that delivery times are subject to the delivery location. Please contact our team directly on +61 2 4990 3670 or email firstname.lastname@example.org if you do not receive your order after 10 days or need to arrange a specific delivery date. Whilst, we cannot guarantee delivery on a specific date we will certainly do our best.
What payment types do you accept?
We accept payment by Visa, MasterCard and American Express.
Is your site secure?
Credit card details are processed using SSL encryption.
Where do you deliver to?
We deliver Australia wide.
Can I authorise to leave my order if I’m not home?
Yes, you can have your Club Pack delivery left outside your home or with a nominated person if you cannot be present to receive your order. At the checkout you can add special instructions on where you want your parcel left. A person under the age of 18 years old cannot receive the delivery on your behalf.
If delivery instructions haven’t been provided and you aren’t present to receive your order and the carrier does not deem the location suitable to leave your delivery, then a calling card will be left and/or an email sent with a phone number to call within seven days to arrange a re-delivery or collection.
Briar Ridge is not responsible for goods that are left unattended at your request, or goods that remain unclaimed as a result of failing to contact the carrier
What is your returns policy?
If you receive a case of wine with one or more broken bottles, we will issue replacement bottles at our discretion if we are notified within 7 working days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement. You may also return any wines that are not of acceptable quality at the time of delivery, or are not in accordance with your order, by contacting us within seven working days of the delivery date.
We will collect wine to be returned at a mutually convenient time during Monday to Friday, 9am to 5pm (excluding public holidays). Wine should be packed to avoid breakage in transit. Freight costs for return of wines that are not of acceptable quality at the time of delivery or are not in accordance with your order will be at our cost.
How do I login to my account?
Click on the Login button located in the top right hand corner of the briarridge.com.au home page. Enter your username or email address and password. If you are having trouble logging in please contact the team on +61 2 4990 3670 or email@example.com
How do I reset my password?
Click on the Login button located in the top right hand corner of your screen then select the ‘Forgot your username or password? link. An email will be forwarded to your nominated email account with instructions on how to reset your password.
How do I find my membership ID?
Your membership ID is your first and last name along with the number located on the back of your membership key ring. You do not need this number to log into your account.
Can anyone else use my membership to receive discounts and benefits?
No. Whilst we are happy to extend your discount to a spouse without you being present, no other person is permitted to use your membership. If a member has booked a group for a private tasting and is present at Cellar Door, we will happily extend the membership privileges to your guests.
If I have changed address and my wine is despatched to my previous address, will I be charged for re-delivery?
Yes. We accept no responsibility for wine delivered to an old or incorrect address. Please ensure you notify us of any changes to delivery, postal and email address. Any charges associated with re—directing your delivery through Australia Post will be passed onto you.
As a member, what benefits do I receive when I visit Cellar Door?
There are a number of benefits members receive at Cellar Door. These include private tasting areas, member’s cheese platter (one per year) and access to the members wine tasting list. Members are welcome to invite family and friends to the Cellar Door with them.
Family and friends are also extended membership benefits, including the 20% member wine discount, while members are onsite.